Terms & Conditions

Version 2026-08b. These terms cover your use of wirely.co.uk and the Wirely client portal. Wirely is a trading name of Byter Ltd (registered in England and Wales, company number 11372197), whose registered office is 33 Cavendish Square, London W1G 0PW. In these terms “we” and “us” mean Byter Ltd, and “you” means the business holding the account.

Use of this site

By using this website you agree to these terms. The information on the public pages is general information about our service and does not form a contract on its own. Where you hold a Wirely account, the version of these terms accepted in your portal is the version that applies to you.

The service

Wirely matches you with a vetted virtual assistant and manages the working relationship. Your plan buys a set number of assistant hours each month, tracked in the portal. Unused hours roll forward within your plan window — one month on Essentials, two months on the plans above it — and do not accumulate indefinitely. If you give notice, any rolled-over balance is available to you during the notice month and lapses when your account closes. It is not refunded and cannot be transferred. Hours are recorded against tasks in the portal; hours not recorded there cannot be invoiced and are not owed.

Who your assistant is

Your assistant is an independent contractor engaged by Byter Ltd, not by you and not by anybody else. We recruit, vet, contract, manage and pay them. They are not your employee, worker or agent, no employment relationship arises between you and them, and you are not responsible for their tax, national insurance or equivalent.

Because of that, you agree not to engage, employ or contract with an assistant introduced to you by us, directly or through anyone else, while they are working with you and for twelve months afterwards. If you would like to take somebody on permanently, ask us — we would rather arrange it than discover it.

You must not give an assistant instructions that are unlawful, that would put them in breach of the agreements they have signed with us, or that fall outside the work your plan describes. If you do, we may end the assignment immediately.

Our commitments

No contracts and no minimum term; you can stop at the end of any billing month. We aim to have an assistant briefed and working within 48 hours of a match being agreed. If an assistant is not the right fit, tell us and we will find a replacement at no additional cost — replacement is subject to a suitable assistant being available, and we will tell you honestly if there is a wait. Every assistant signs a non-disclosure agreement and a data protection policy with us before they are assigned to anybody.

Your responsibilities

You are responsible for the accuracy of the instructions and material you give us, for holding the rights to anything you ask us to work with, and for not using the service for anything unlawful.

You decide what your assistant is given access to. You are responsible for granting access through your own systems, for setting the permissions you are comfortable with, for removing access when an assignment ends, and for keeping your own backups of anything that matters to you. Do not send credentials or payment details through the portal's task or message fields — use your own password manager or system-level sharing, so that access can be revoked without our involvement.

You will indemnify us against any claim, loss or penalty arising from instructions you gave that were unlawful, from material you did not have the right to share with us, or from your failure to obtain any consent or provide any notice required for us to carry out the work you asked for.

AI-assisted work

On tasks where it helps, an assistant may generate a first draft using AI before editing it. A human reviews everything before it reaches you, and the portal shows you both the draft and the final version. You remain responsible for checking any output before you act on it or send it to a third party, and we are not liable for a decision you take on the basis of a draft you did not check.

Data protection

Where your assistant handles personal data belonging to your business — your customers, your suppliers, your own staff — you are the controller of that data and we act as your processor. We process it only on your documented instructions, which for these purposes means the briefs, playbooks and tasks you set in the portal.

We will: keep the personal data confidential; make sure everyone who handles it is under a duty of confidence; take appropriate technical and organisational security measures; help you respond to a request from an individual exercising their rights; tell you without undue delay after becoming aware of a personal data breach; and on the end of an assignment, delete local copies held by the assistant.

You authorise us to use our assistants and the service providers listed in our privacy policy as sub-processors. Our assistants work from a number of countries, including outside the UK. Where personal data is accessed from outside the UK we rely on the UK International Data Transfer Addendum or an equivalent safeguard, and we bind each assistant to the same obligations we owe you. You are responsible for satisfying yourself that this arrangement is appropriate for your own data before you grant access to it, and for telling us if any of it is subject to conditions we would not otherwise know about.

We handle personal data belonging to you — your account, your contact details, your billing — as a controller in our own right, as set out in our privacy policy.

Confidentiality

We treat the material you share with us as confidential and will not disclose it except to the assistant working on your account, to our own staff, or where we are required to by law. This obligation continues after your account closes.

Fees and payment

Plans are invoiced monthly in advance. Every invoice we raise appears on your Invoices page in the portal and is emailed to the account owner; payment itself is by bank transfer, and the portal never takes one. Fees are stated exclusive of VAT where VAT applies. We are not currently VAT registered; where that changes, VAT will be shown separately on your invoice.

Invoices are payable by the due date shown on them. If an invoice is materially overdue we may suspend the service on your account after telling you in writing; suspension does not reduce the fees for the period it covers, and we will restore the service once the account is settled. Hours used beyond your plan allowance are recorded on your invoice and are not charged unless a rate has been agreed with you in writing beforehand.

Ending the arrangement

You can give notice at any time from your portal or by emailing us. Notice takes effect at the end of the billing month in which it is given: that month is invoiced in full and your assistant continues to work it. We may end the arrangement on the same basis, and may end it immediately if you fail to pay, if you breach these terms, or if we reasonably believe continuing would put an assistant at risk or require them to act unlawfully.

Intellectual property

Work produced for you under your plan belongs to you once it is delivered and once the invoice covering the period it was produced in has been paid. The website itself — its text, images and design — belongs to Byter Ltd and may not be reproduced without permission.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Subject to that, our total liability to you for all claims arising in any 12-month period — whether in contract, tort including negligence, or otherwise — is limited to the fees you paid us in that period. We are not liable for loss of profit, revenue, business, goodwill, anticipated savings or data, or for indirect or consequential loss, however caused.

We are not liable for loss arising from an instruction you gave that was inaccurate, unlawful or outside the scope of your plan; from access you granted and did not revoke; from your failure to keep your own backups; or from your acting on a draft without checking it. We provide the service with reasonable care and skill; we do not guarantee any particular commercial outcome from the work.

General

We may update these terms. Where a change is more than a correction we will issue a new version and ask you to accept it in the portal, and the version you have accepted continues to apply to you until you do. Nobody other than you and us has any right to enforce these terms. If any part of them is found to be unenforceable, the rest continues to apply.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Byter Ltd (registered in England and Wales, company number 11372197). Registered office: 33 Cavendish Square, London W1G 0PW. Email hello@wirely.co.uk.